Dispatcher

1. Job Purpose
▪ The main purpose of the Dispatcher job is A detail-oriented truck dispatcher to dispatch our drivers to customer locations. In this role, your duties will include communicating with our customers to record their requirements, planning, and adjusting routes, as well as scheduling drivers to deliver or collect freight, shipments, and packages.
To ensure success as a truck dispatcher, you should exhibit extensive experience in dispatching trucks and the ability to work under pressure. Ultimately, an outstanding truck dispatcher is someone whose organizational skills translate into exceptional freight delivery services.

2. Principal Accountabilities
▪ Scheduling drivers to make freight deliveries or collect shipments and packages.
▪ Communicating with customers about freight details, delivery or pickup times, and special handling requests.
▪ Planning pre-determined routes and accommodating route changes as needed.
▪ Preparing dispatch documents, as well as generating freight bills and invoices.
▪ Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
▪ Keeping track of transportation regulations and laws to ensure that truck drivers comply.
▪ Reviewing drivers’ logs, including dispatched calls and arrival times.
▪ Monitoring truck repairs and maintenance schedules.
▪ Logging customer shipping schedules and complaints.
▪ Performs miscellaneous tasks as assigned by his/her direct manager.

3. Communications and Working Relationships
▪ Interfaces with
▪ Supply Chain Manager
▪ Asset Controller
▪ Logistics Supervisor
▪ Logistics Manager
▪ Driver 4. Health

4. Health and Safety Responsibilities
▪ Complies with established health and safety guidelines and procedures and ensures the health, safety and welfare of self and others
▪ Identifies and reports to management any Health, Safety or Environmental risks and makes suggestions to address these risks and co-operate with his/her supervisor’s instructions.

▪ High school diploma or GED.
▪ Bachelor's or associate degree in transportation or logistics would be advantageous.
▪ 2-3 years of experience as a truck dispatcher in a similar industry.
▪ Exceptional ability to schedule drivers, plan routes, and dispatch drivers to customer locations.
▪ Extensive experience in customer services, as well as generating freight bills and invoices.
▪ Experience with Transportation Management Software (TMS), such as Samsara and Rose Rocket.
▪ Proficiency in office software, including Microsoft Word, Excel, and Outlook Express.
▪ Ability to monitor drivers' logs, truck maintenance schedules, and repairs.
▪ Knowledge of applicable transportation regulations and laws.
▪ Excellent organizational, communication, and time management skills.

Logistics