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Job Description
- Manage a team of engineers and technicians in providing technical support and services to gas field customers.
- Ensure timely and effective response to customer service requests, troubleshooting technical issues as needed.
- Monitor and evaluate team performance, providing feedback, training, and support as necessary.
- Collaborate with other departments to optimize processes and improve customer satisfaction.
- Ensure compliance with industry standards and regulations in all customer service activities.
- Maintain accurate records of service requests, resolutions, and customer interactions.
Candidate Requirements:
- Bachelor's degree or Diploma in engineering in Mechanical / Electrical / Electrical & Instrumentation or Industrial
or related field.
- Proven experience in a technical service role within the gas industry.
- Training certificates in project management
- Training certificates in Equipment/Piping design / inspection / welding inspection.
- Training certificates in AUTOCAD or REVIT.
- Knowledge of safety regulations and best practices in the gas industry.
Skills
▪ Self-initiative
▪ Team player
▪ Skilled at understanding plant layout, PFD, P&ID’s, engineering drawings, piping drawing and electrical control schematics.
▪ Proficient computer software operation. MS-PROJECTS /AUTOCAD knowledge is plus.
▪ Knowledge in Cryogenic liquid gases equipment and system.
▪ Knowledge of mechanical and pneumatic system troubleshooting and repair.
Education
Engineering in Mechanical / Electrical / Electrical / Instrumentation or Industrial.
Job Details
Preferred Candidate
Rawabi Integrated Gas Company
Rawabi Integrated Gas Co. (RIG), a fully-owned subsidiary of Rawabi Holding, was conceptualized to serve the ever-demanding industrial sector of Saudi Arabia. RIG is the top agent and distributor for a vast portfolio of prominent, internationally recognized manufacturers. RIG’s focus areas include Refrigerant Gases, Refrigeration Equipment, Welding Machines, Welding Consumables, Welding Accessories, Gas Equipment, Ammonia, Helium and other Industrial and Specialty Gases. RIG aims to expand its abilities to strengthen existing customer segments and add new segments to the group customer portfolio. To further strengthen our market position, we are setting up dedicated showrooms and distribution points in Dammam, Jubail, Jeddah, Jazan, Riyadh and Yanbu. We are also in process of setting up Refrigerants filling stations, Ammonia filling and blending facility and Specialty gases manufacturing facilities in Dammam and Jeddah.