Travel Agent

• Monitor all corporate bookings, receive and action all reservations received from corporate and
• Pre & post flight checks (queues), seat allocation, meal requests, etc.
• Handle of ticketing request from corporate.
• Ensure Accurate fare quotes and reporting any clarifying any discrepancies with respective GDS / Airlines follow Fares and Taxes.
• Ensure coordination with concerned department such as Meet & Assist or Forex etc.
• Assist other Travel Agents with Ticketing & Accounting procedures including methods of minimizing debit advice.
• Ensure all documents/ cash/ exchange vouches/ tickets and other coupons are reported on a timely basis.
• Liaise with Finance Dept. regarding refund / reissue.
• Maintain regular interaction with all agents with additional care toward major business generators.
• Attend telephone calls immediately incase preoccupied to advice callers will get back and ensure that is done.
• Maintain maximum retention use corporate deal with codes wherever applicable.
• Respond to all client requirements with respect to airline & service provider, sales and operations.
• Ensure service excellence to win customer satisfaction & brand loyalty.
• Ensure optimum utilization of all available resources, office discipline and adherence to company policies, procedures, integrity and work ethics are maintained at all times.

• IATA Diploma holder.
• Well knowledge in Sabre , Galileo Amadeus ..etc
• Prior experience in KSA / GCC is mandatory.
• The candidate must have a minimum of 3 years of proven track record and experience within an operational role in a TMC.
• Excellent communication, presentation and interpersonal relation skills and be customer focused.

Diploma in Travel & Tourism